1997 – 2001  Desktop Architecture Manager, Rockwell Automation

Rockwell Automation is a leading industry manufacturer of industrial automation equipment with over 4 billion dollars in annual sales and 20,000 employees operating in 26 countries. RA is a wholly owned subsidiary of Rockwell International.

• Lead consultant on site and hired into role as Project Supervisor in a startup Computer Support function
  
  
• Established and maintained PC hardware and software standards for Rockwell domestically
  
  
• Created an IT Call Center / Service Desk for internal customers
  
  
• Directed staffing and budgeting ($3.5M 2 direct and 15 indirect reports)
  
  
• Negotiated an enterprise wide Norton Anti-Virus purchase (Saving RA $0.5M annually)
  
  
• Formed a Desktop Architecture Team (DAT) to focus on:
  • Automated IT support - Pioneered a revolutionary PC build / image process for greater configuration flexibility and reduced the setup time (by 90%)
    
    
  • Enhanced supply chain effectiveness - Created an innovative electronic PO and purchase system reduced purchase cycle time from 21 days down to 7 while reducing purchasing staff by 2/3’s (adopted by several other Rockwell businesses)
    
    
  • Increased the Call Center effectiveness - Improved connectivity and heightened infrastructure consistency increased first call closure rates by over 50%
    
    
  • Enabled end users - Devised Y2K testing Web site allowed users to Self-Check machines saving Rockwell Automation IT $300,000